{"id":245,"date":"2026-10-08T08:16:07","date_gmt":"2026-10-08T08:16:07","guid":{"rendered":"https:\/\/teaandkiln.com\/?page_id=245"},"modified":"2026-10-08T08:16:07","modified_gmt":"2026-10-08T08:16:07","slug":"shipping","status":"publish","type":"page","link":"https:\/\/teaandkiln.com\/?page_id=245","title":{"rendered":"Shipping &#038; Delivery"},"content":{"rendered":"<div class=\"slime-root tea-kiln-site\" data-variation-image-selector=\"img.detail-image\"><meta charset=\"utf-8\"><meta name=\"viewport\" content=\"width=device-width, initial-scale=1, viewport-fit=cover\"><meta name=\"theme-color\" content=\"#dce6c5\"><meta name=\"description\" content=\"Shipping &amp; Delivery at Tea & Kiln. Matcha tools, tea and ceramic cups.\"><title>Shipping &amp; Delivery | Tea & Kiln<\/title><link rel=\"icon\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/favicon.ico\"><link rel=\"stylesheet\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/fonts.css\"><link rel=\"preload\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/manrope-4.ttf\" as=\"font\" type=\"font\/ttf\" crossorigin><link rel=\"stylesheet\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/styles.css\"><link rel=\"stylesheet\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/payment-icons\/visa\/payment-icons.css\"><script src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/data.js\" defer><\/script><script src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/gsap.min.js\" defer><\/script><script src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/app.js?ver=1.0.1\" defer><\/script><div id=\"tk-site-shell\"><a class=\"skip\" href=\"#main\">Skip to Content<\/a><header class=\"header\"><a class=\"brand\" translate=\"no\" href=\"\/\" aria-label=\"Tea & Kiln Home\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/logo.png\" alt=\"Tea & Kiln\" width=\"791\" height=\"905\"><\/a><nav aria-label=\"Main Navigation\"><a href=\"\/shop\/\">Shop<\/a><a href=\"\/collections-sets\/\">Matcha Sets<\/a><a href=\"\/collections-cups\/\">Cups<\/a><a href=\"\/about\/\">About<\/a><\/nav><div class=\"header-tools\"><a href=\"\/shop\/?search=1\">Search<\/a><a href=\"\/account\/\" class=\"account-link\">Account<\/a><a href=\"\/cart\/\">Cart <span class=\"slime-cart-count\">0<\/span><\/a><button class=\"menu-toggle\" aria-expanded=\"false\" aria-controls=\"mobile-nav\">Menu<\/button><\/div><nav id=\"mobile-nav\" class=\"mobile-nav\" aria-label=\"Mobile Navigation\" hidden><a href=\"\/shop\/\">Shop All<\/a><a href=\"\/collections-sets\/\">Matcha Sets<\/a><a href=\"\/collections-bowls\/\">Bowls<\/a><a href=\"\/collections-cups\/\">Cups & Mugs<\/a><a href=\"\/collections-tools\/\">Tools<\/a><a href=\"\/collections-matcha\/\">Matcha Powder<\/a><a href=\"\/about\/\">About<\/a><a href=\"\/account\/\">Account<\/a><a href=\"\/contact\/\">Contact<\/a><\/nav><\/header><main id=\"main\" tabindex=\"-1\"><section class=\"section policy-intro\"><h1>Shipping & Delivery<\/h1><p>Where your order goes, what shipping costs, and what to expect.<\/p><p class=\"effective\">Effective October 7, 2026<\/p><\/section><div class=\"section policy-layout\"><nav class=\"policy-nav\" aria-label=\"On This Page\"><a href=\"#shipping-0\">Destinations<\/a><a href=\"#shipping-1\">Processing & Dispatch<\/a><a href=\"#shipping-2\">Transit Estimate<\/a><a href=\"#shipping-3\">Shipping Charges<\/a><a href=\"#shipping-4\">Tracking, Taxes & Duties<\/a><a href=\"#shipping-5\">Changing an Address<\/a><a href=\"#shipping-6\">Delayed, Lost or Damaged Parcels<\/a><\/nav><article class=\"policy-body\"><section id=\"shipping-0\"><h2>Destinations<\/h2><p>Delivery is available to the United States, Canada, all 27 European Union countries, the United Kingdom, Norway, Iceland and Switzerland.<\/p><\/section><section id=\"shipping-1\"><h2>Processing & Dispatch<\/h2><p>Orders are processed Monday-Friday within 2-5 business days. Orders are not processed on weekends. The public shipping origin is 656SJEFFORDSST FLORENCE,SC29506-3211, United States.<\/p><\/section><section id=\"shipping-2\"><h2>Transit Estimate<\/h2><p>Estimated transit time is 15-30 calendar days after dispatch. Processing and transit are separate periods.<\/p><\/section><section id=\"shipping-3\"><h2>Shipping Charges<\/h2><p>Shipping is free when your merchandise subtotal is $50.98 or more. For a merchandise subtotal below $50.98, the flat shipping charge is $4.99. Shipping charges do not count toward the free-shipping threshold.<\/p><\/section><section id=\"shipping-4\"><h2>Tracking, Taxes & Duties<\/h2><p>A tracking email is sent after dispatch. Taxes and import duties are included; there are no additional customer taxes or duties.<\/p><\/section><section id=\"shipping-5\"><h2>Changing an Address<\/h2><p>While your order is processing, request an address change by emailing customer care. Address changes are not accepted after shipment. The company is not responsible for delivery issues caused by an incorrect address you provide.<\/p><\/section><section id=\"shipping-6\"><h2>Delayed, Lost or Damaged Parcels<\/h2><p>Contact services@teaandkiln.com with your order number, tracking information and a description of the issue. For damage, include a description of the item and packaging so customer care can review the issue.<\/p><\/section><section><h2>Questions?<\/h2><p><a href=\"mailto:services@teaandkiln.com\">services@teaandkiln.com<\/a><br>Monday-Friday, 9:00 AM-6:00 PM Eastern Time (ET).<\/p><a href=\"\/contact\/\">Contact<\/a><\/section><\/article><\/div><noscript><p class=\"noscript\">Enable JavaScript to use the cart and account forms. You can still browse all products and policies.<\/p><\/noscript><\/main><footer class=\"footer\"><div class=\"footer-top\"><div class=\"footer-brand\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/logo.png\" width=\"791\" height=\"905\" alt=\"Tea & Kiln\"><p>Matcha, made your way.<br>Tools, tea & ceramics for your table.<\/p><\/div><div class=\"footer-links\"><div><h2>Explore<\/h2><a href=\"\/shop\/\">Shop All<\/a><a href=\"\/collections-sets\/\">Matcha Sets<\/a><a href=\"\/collections-cups\/\">Cups & Mugs<\/a><a href=\"\/collections-matcha\/\">Matcha Powder<\/a><a href=\"\/about\/\">About<\/a><a href=\"\/account\/\">Your Account<\/a><\/div><div><h2>Customer Care<\/h2><a href=\"\/contact\/\">Contact<\/a><a href=\"\/shipping\/\">Shipping & Delivery<\/a><a href=\"\/returns\/\">Returns & Refunds<\/a><a href=\"\/payment\/\">Payment Policy<\/a><a href=\"\/privacy\/\">Privacy Policy<\/a><a href=\"\/terms\/\">Terms & Conditions<\/a><\/div><\/div><div class=\"business\"><h2>Get in Touch<\/h2><a href=\"mailto:services@teaandkiln.com\">services@teaandkiln.com<\/a><p>Monday-Friday, 9:00 AM-6:00 PM<br>Eastern Time (ET)<\/p><p>Operated by <span translate=\"no\">HUURPPKEM<\/span><br><span translate=\"no\">656SJEFFORDSST FLORENCE,SC29506-3211<\/span><br>United States<\/p><\/div><\/div><div class=\"copyright\"><p>\u00a9 2026 <span translate=\"no\">teaandkiln.com<\/span>. 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