{"id":244,"date":"2026-10-08T08:16:07","date_gmt":"2026-10-08T08:16:07","guid":{"rendered":"https:\/\/teaandkiln.com\/?page_id=244"},"modified":"2026-10-08T08:16:07","modified_gmt":"2026-10-08T08:16:07","slug":"returns","status":"publish","type":"page","link":"https:\/\/teaandkiln.com\/?page_id=244","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"<div class=\"slime-root tea-kiln-site\" data-variation-image-selector=\"img.detail-image\"><meta charset=\"utf-8\"><meta name=\"viewport\" content=\"width=device-width, initial-scale=1, viewport-fit=cover\"><meta name=\"theme-color\" content=\"#dce6c5\"><meta name=\"description\" content=\"Returns &amp; Refunds at Tea & Kiln. Matcha tools, tea and ceramic cups.\"><title>Returns &amp; Refunds | Tea & Kiln<\/title><link rel=\"icon\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/favicon.ico\"><link rel=\"stylesheet\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/fonts.css\"><link rel=\"preload\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/manrope-4.ttf\" as=\"font\" type=\"font\/ttf\" crossorigin><link rel=\"stylesheet\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/styles.css\"><link rel=\"stylesheet\" href=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/payment-icons\/visa\/payment-icons.css\"><script src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/data.js\" defer><\/script><script src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/gsap.min.js\" defer><\/script><script src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/app.js?ver=1.0.1\" defer><\/script><div id=\"tk-site-shell\"><a class=\"skip\" href=\"#main\">Skip to Content<\/a><header class=\"header\"><a class=\"brand\" translate=\"no\" href=\"\/\" aria-label=\"Tea & Kiln Home\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/logo.png\" alt=\"Tea & Kiln\" width=\"791\" height=\"905\"><\/a><nav aria-label=\"Main Navigation\"><a href=\"\/shop\/\">Shop<\/a><a href=\"\/collections-sets\/\">Matcha Sets<\/a><a href=\"\/collections-cups\/\">Cups<\/a><a href=\"\/about\/\">About<\/a><\/nav><div class=\"header-tools\"><a href=\"\/shop\/?search=1\">Search<\/a><a href=\"\/account\/\" class=\"account-link\">Account<\/a><a href=\"\/cart\/\">Cart <span class=\"slime-cart-count\">0<\/span><\/a><button class=\"menu-toggle\" aria-expanded=\"false\" aria-controls=\"mobile-nav\">Menu<\/button><\/div><nav id=\"mobile-nav\" class=\"mobile-nav\" aria-label=\"Mobile Navigation\" hidden><a href=\"\/shop\/\">Shop All<\/a><a href=\"\/collections-sets\/\">Matcha Sets<\/a><a href=\"\/collections-bowls\/\">Bowls<\/a><a href=\"\/collections-cups\/\">Cups & Mugs<\/a><a href=\"\/collections-tools\/\">Tools<\/a><a href=\"\/collections-matcha\/\">Matcha Powder<\/a><a href=\"\/about\/\">About<\/a><a href=\"\/account\/\">Account<\/a><a href=\"\/contact\/\">Contact<\/a><\/nav><\/header><main id=\"main\" tabindex=\"-1\"><section class=\"section policy-intro\"><h1>Returns & Refunds<\/h1><p>How to request a return, exchange or refund.<\/p><p class=\"effective\">Effective October 7, 2026<\/p><\/section><div class=\"section policy-layout\"><nav class=\"policy-nav\" aria-label=\"On This Page\"><a href=\"#returns-0\">40 Days from Receipt<\/a><a href=\"#returns-1\">Eligible Conditions<\/a><a href=\"#returns-2\">Request a Return<\/a><a href=\"#returns-3\">Return Shipping<\/a><a href=\"#returns-4\">Refunds<\/a><a href=\"#returns-5\">Exchanges<\/a><a href=\"#returns-6\">Cancellation Questions<\/a><\/nav><article class=\"policy-body\"><section id=\"returns-0\"><h2>40 Days from Receipt<\/h2><p>Returns and exchanges are accepted within 40 calendar days from the day you receive your goods.<\/p><\/section><section id=\"returns-1\"><h2>Eligible Conditions<\/h2><p>Returns may include new or lightly used items, defective products, and products with a quality issue. Customer preference returns and product issue returns are accepted. Contact customer care to discuss your item and condition.<\/p><\/section><section id=\"returns-2\"><h2>Request a Return<\/h2><p>Email services@teaandkiln.com with your order number, item and reason for return. Customer care provides the return mailing address. Do not assume the public operating address is the return address.<\/p><\/section><section id=\"returns-3\"><h2>Return Shipping<\/h2><p>You pay return shipping for a customer preference return. The merchant pays return shipping for a defective product or product quality issue.<\/p><\/section><section id=\"returns-4\"><h2>Refunds<\/h2><p>Refunds are processed within 7 business days after the returned item is received. Refunds are sent to the original payment method.<\/p><\/section><section id=\"returns-5\"><h2>Exchanges<\/h2><p>Contact customer care for the mailing address, then send the item back. A replacement is arranged after the returned item is received.<\/p><\/section><section id=\"returns-6\"><h2>Cancellation Questions<\/h2><p>If you need to cancel or change an order, contact customer care with your order number. Address changes are available only while the order is processing, before shipment.<\/p><\/section><section><h2>Questions?<\/h2><p><a href=\"mailto:services@teaandkiln.com\">services@teaandkiln.com<\/a><br>Monday-Friday, 9:00 AM-6:00 PM Eastern Time (ET).<\/p><a href=\"\/contact\/\">Contact<\/a><\/section><\/article><\/div><noscript><p class=\"noscript\">Enable JavaScript to use the cart and account forms. You can still browse all products and policies.<\/p><\/noscript><\/main><footer class=\"footer\"><div class=\"footer-top\"><div class=\"footer-brand\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teaandkiln.com\/wp-content\/plugins\/tea-kiln-site-adapter\/assets\/frozen\/assets\/logo.png\" width=\"791\" height=\"905\" alt=\"Tea & Kiln\"><p>Matcha, made your way.<br>Tools, tea & ceramics for your table.<\/p><\/div><div class=\"footer-links\"><div><h2>Explore<\/h2><a href=\"\/shop\/\">Shop All<\/a><a href=\"\/collections-sets\/\">Matcha Sets<\/a><a href=\"\/collections-cups\/\">Cups & Mugs<\/a><a href=\"\/collections-matcha\/\">Matcha Powder<\/a><a href=\"\/about\/\">About<\/a><a href=\"\/account\/\">Your Account<\/a><\/div><div><h2>Customer Care<\/h2><a href=\"\/contact\/\">Contact<\/a><a href=\"\/shipping\/\">Shipping & Delivery<\/a><a href=\"\/returns\/\">Returns & Refunds<\/a><a href=\"\/payment\/\">Payment Policy<\/a><a href=\"\/privacy\/\">Privacy Policy<\/a><a href=\"\/terms\/\">Terms & Conditions<\/a><\/div><\/div><div class=\"business\"><h2>Get in Touch<\/h2><a href=\"mailto:services@teaandkiln.com\">services@teaandkiln.com<\/a><p>Monday-Friday, 9:00 AM-6:00 PM<br>Eastern Time (ET)<\/p><p>Operated by <span translate=\"no\">HUURPPKEM<\/span><br><span translate=\"no\">656SJEFFORDSST FLORENCE,SC29506-3211<\/span><br>United States<\/p><\/div><\/div><div class=\"copyright\"><p>\u00a9 2026 <span translate=\"no\">teaandkiln.com<\/span>. 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