40 Days from Receipt
Returns and exchanges are accepted within 40 calendar days from the day you receive your goods.
Eligible Conditions
Returns may include new or lightly used items, defective products, and products with a quality issue. Customer preference returns and product issue returns are accepted. Contact customer care to discuss your item and condition.
Request a Return
Email [email protected] with your order number, item and reason for return. Customer care provides the return mailing address. Do not assume the public operating address is the return address.
Return Shipping
You pay return shipping for a customer preference return. The merchant pays return shipping for a defective product or product quality issue.
Refunds
Refunds are processed within 7 business days after the returned item is received. Refunds are sent to the original payment method.
Exchanges
Contact customer care for the mailing address, then send the item back. A replacement is arranged after the returned item is received.
Cancellation Questions
If you need to cancel or change an order, contact customer care with your order number. Address changes are available only while the order is processing, before shipment.
Questions?
[email protected]
Monday-Friday, 9:00 AM-6:00 PM Eastern Time (ET).